Friday, November 12, 2010

Suncast SRR2100 24-Inch Snow Shovel Roof Rake with 20-Foot 3-3/8- Inch Reach


Suncast SRR2100 24-Inch Snow Shovel Roof Rake with 20-Foot 3-3/8- Inch Reach
Product By Suncast        (40 customers reviews)
Lowest Price : $42.63 

Technical Details

  • No-stick graphite blade
  • Aluminum handle
  • Blade 24-by-7-inch
  • Length 21-foot
  • 4 piece snap connector sections

Product Description

21' Gray, Roof Rake, 4 Piece Snap Connector Sections With Bottom Section Resin Coated For Better Grip, 1' Diameter Aluminum Handle, 24' x 7' Curved No Stick Graphite Blade.

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Customer Reviews

  
"Snow Rake" 2010-03-22
By P. Church (Fairfax, VA)
I bought this later than I should have--after the Feb 2010 blizzard in No. Virginia. However, shipment was fast (I was a little worried with all the bad weather in the east) and the rake was easy to assemble. It worked well on my garage roof, but this was after some melt and when the snow was heavier. I'm eager to try it with some fresh snow--but not until next winter.

  
"Northern Ohio" 2010-03-18
By BPK, Tom (Brook Park, Ohio)
Purchased for roof snow removal.

Prompt shipping, arrived as described, easy to assemble.

Handle does flex when adding the 2nd and 3rd extensions, but is manageable.

Did a great job on NEW snow.

Not so great on older frozen over snow, probably due to being lightweight.

However, if you react right away this shovel should do the job for the average house and homeowner.

Also note, I have only used this a few times from January through February 2010.


  
"Worked Ok, until it broke." 2010-03-03
By John (PHOENIX, AZ USA)
Bought this roof rake after we received record snows in Flagstaff.

Pros:

* Easy to assemble
* Lightweight
* Long enough to reach pretty far back on single story home.

Cons:

* Building this was obviously a tradeoff between sturdiness and lightness. However I think they went too far to make this light. If the extensions are put on it bends and whips around. I'd prefer it if the tube was stiffer, even if that added some weight.
* Strength. After using this for less than an hour one of the cross braces snapped in half. I don't think I was abusing it in any way, I just think they are too thin, or mine had a defect. I'm going to have to jury rig another brace somehow before I can use this gain. Given what these cost, I expected it to be much sturdier.

Overall it did a good job before it broke.


  
"So-so tool, rude customer service" 2010-02-18
By Bill Kearney (Bethesda, MD USA)
I bought one of these, retail, at a local hardware store. The box came without instructions inside. When I attempted to use it the shovel assembly cracked and broke. Turns out the unit was supposed to come with some braces and bolts for them. No braces, no bolts and no instructions that would have explained this. The pictures on the outside box do not clearly show the braces.


When I e-mailed the company for support they offered to send the braces and bolts at no charge. At the same time the response stated:


"I am sorry that the two braces were not in the carton when you purchased the roof rake, however, why would you use an item that is missing parts and not realize that you might do damage to the rest of the unit?"


Gee, had the unit INCLUDED DIRECTIONS or ALL OF ITS PARTS then maybe I'd have had a chance to use it correctly. Just who's running their support department that thinks it's OK to insult a customer like that? Yeesh.


Fortunately the local hardware store is good about their return policies. I returned it. I would have swapped it out but not after getting that kind of response from the factory. No way I'd want to buy another one from a company that lets their support people respond in that manner.


So I'm buying an all-metal Garelick one instead. I've got a number of other Garelick products on our boat and they make reliable products.


I strongly encourage everyone else to AVOID Suncast products.

  
"You don't need the Gym after using this tool!" 2010-02-17
By S. Strazza (Washington, DC)
First, let me say the tool works wonderfully. Too good in fact. It bites deep into the snow (even when it has crusted over) and if you're not careful, you could find yourself buried in an avalanche. It is a workout, especially if your house is ranch style and you do everything from the ground. If you don't have upper body strength prior to using this tool, you will after. Note, you should not scrape all the way down to the shingles as this will shorten the shingle's life span. This would happen no matter what tool you used (and I have seen people using metal shovels while standing on the roof. Goodbye roof.) You also need to be aware of what's behind you when all of the handle extensions are in. No sense denting the car when the snow gives way and the shovel comes loose. The tool is pretty indestructible but you can break it if you snag it on a chimney or a gutter and then out of frustration, go postal on it. Lastly, keep the wing nuts hand tight. The tool loses integrity when the parts are loose. Now, my complaint: putting this thing together was not easy. The support struts did not mate flat to the main pole and fitting them took several attempts. READ ALL THE DIRECTIONS FIRST otherwise you'll do what I did and install the button hole upside down. Yes, it does make a difference between the "long side" and the "short side". Wing nut the supports to the main pole first but not competely torqued down. Attach them to the shovel blade, then tighten everything.

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